Ring the reception on 01389 811 811 to book an appointment.
Urgent cases are seen on the day, we also keep on the day appointments that are available from 8.30am. We ask patients to phone between 8.30am and 9.00 am for appointments on the day. If you telephone out with these hours we may not be able to offer you an appointment on that day unless it is medically urgent. If there are no available appointments on that particular day and your condition is non urgent you will be asked to phone the following day.
If your condition is non urgent and you want to see a particular GP you may have to wait longer. Nurses based in our practice treat patients for a wide range of common conditions.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Please always let the surgery know if you cannot keep an appointment. Failure to attend appointments with out cancellation may result in warning letters and ultimately patients being taken off the practice.
In keeping with Government guidelines we are working towards an appointment
system that allows access to a doctor or nurse within 48hrs. In times of high demand we may not be able to meet this, however we guarantee to anyone an appointment on the day if the patient considers this to be a necessary.
Consulting Time (By Appointment Only)
GPs – Monday / Wednesday / Thursday / Friday 8.30am —12.15pm / 2.30pm – 5.20pm. On two Tuesdays per month we have bookable appointments until 7.00pm, this is to help accommodate patients who perhaps cannot come within our regular opening hours.
We have a range of appointments, pre-bookable appointments, on the day appointments and urgent appointments.
Practice Nurse Sister Elaine Ponton is available Thursday from 8.30am until 1.00pm.
If you require telephone advice, you should leave a message with the reception staff and the Practice Nurse or GP will return your call when surgery is over.
A doctor or nurse is available to give advice after the morning surgery. You will be asked to leave your name, telephone number and the nature of your request and the doctor, nurse or reception staff will ring you back.
Obtaining Test Results
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate until that person has given prior permission for the release of the results or they are not capable of understanding the results. Please allow 4-5 working days before phoning for your result.
A doctor’s medical certificate is not required for any illness lasting a week or less. If you are off work for 7 days or less you should fill in a self-certificate in the first week.